What do I do if I'm not happy with my order?

We do our best to check every product before we dispatch an order, however, inevitably an occasional fault may go unnoticed in which case we will be happy to take back damaged or faulty goods and refund your money including return postage costs. You must take responsibility for getting the goods back to us so we suggest getting a 'certificate of posting' (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us.

If you simply change your mind and decide you don't want goods that have been delivered, we will accept them back in saleable condition within 28 days of delivery. This means they must have been kept in a smoke-free/pet-free/food-free etc. environment and yarn must have ball bands intact etc. Packaging on needles must be complete. We will refund you the full cost of the product and any relevant P&P from your order but you must pay for the cost of returning the goods to us. We strongly suggest that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.

Please send all goods for refund/exchange to us at:
Castle Meadow Upper Barn
IP19 9AJ

If you have any questions about returning items to us please email:

Please always make sure that you include details of your name (we do get the occasional 'mystery' parcel!), order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.

If you wish to cancel your order at any point and for any reason before we dispatch please contact us by email.

This does not affect your statutory rights.