Ordering & Delivery

Ordering

We will always endeavour to dispatch your order as soon as possible after receipt. This often means your parcel will be sent out the same/next working day depending on the time you place your order.

Our web site shows the stock currently available for each product and we only allow you to order more than we currently have where stock is replenished weekly (Knit Pro needles for example) so you will know at the point of ordering if there is likely to be a delay while we wait for a delivery to arrive from a supplier.

Occasionally you may order more than we have available without realising or we may discover a stock error in our system when we pick your order. Sometimes we may not have sufficient yarn from a single dye lot (where applicable) to fulfil your requirement. In these situations, we will contact you by email to advise an estimated delivery date, to advise you that we have made a partial dispatch or to suggest an alternative product.

Delivery

You can choose your preferred delivery method during the checkout process.

Our delivery charges within the UK are as follows:

Second Class for orders up to £9.99 = £1.25
Second Class for orders from £10.00 - £49.99 = £2.50

First Class for orders up to £9.99 = £2.00
First Class for orders from £10.00 to £49.99 = £4.00

Royal Mail Special Delivery for orders up to £50.00 - £7.99

Orders over £50.00 within mainland UK currently qualify for FREE delivery.

Orders with a retail value in excess of £100.00 will be sent via Royal Mail Special Delivery.

Orders with a retail value of between £50 and £100 will be sent via Second Class post. (You may choose to upgrade your order at the checkout to First Class for an additional £1.50 or to Special Delivery for an additional £5.79)

For smaller orders either First or Second class post is available or you can choose Special Delivery which will be delivered the next working day after dispatch. For orders with a retail value of £100.00 or more delivery is - by default - via Royal Mail Special Delivery.

If your order is delivered via Royal Mail Special Delivery you will need to be available to sign for the parcel when it is delivered. If it makes more sense please do give us a work address rather than a home address where there is rarely anyone home!

Overseas Customers:

We currently deliver to destinations within Europe and selected destinations throughout the rest of the world.
Delivery is via Royal Mail Airmail for orders with a retail value of less than £80.00 and via Airmail with 'International Tracked' or 'International Signed' with additional insurance for order over £80.00. Our delivery charges for overseas customers are as follows:

Our P&P charges to European destinations are as follows:
up to £29.99 - £4.95
£30 - £49.99 - £7.95
£50 - £79.99 - £9.95
£80 - £99.99 - £12.95
£100+ - £18.95

Our P&P charges to 'Rest of the World' destinations are as follows:
up to £29.99 - £9.95
£30 - £49.99 - £10.95
£50 - £79.99 - £12.95
£80 - £99.99 - £17.95
£100+ - £23.95

If you require any further information about our delivery charges or the delivery options available please get in touch by phone or email.